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    FAQS

    WHERE CAN I BUY NUTTVIA IN MY COUNTRY?


    To find out where to buy Nuttvia in your country please visit CLICK HERE.
    If your country is not on the page, Nuttvia is not yet available in your country. Follow us on social media to keep up to date with new stockists.

    WHAT ARE THE INGREDIENTS IN NUTTVIA?


    Sweeteners (Maltitol, Erythritol [Plant Sugar’s Fancy Name], Steviol Glycosides [Stevia’s Fancy Name]), Vegetable Oil (Sunflower, Coconut), Maltodextrin, Hazelnuts (10%), Fat-reduced Cocoa Powder (7.4%), Cocoa Butter, Emulsifier (Lecithins [Sunflower]), Sweet Whey Powder (From Milk).

    IS NUTTVIA DAIRY-FREE/VEGAN?


    The current Nuttvia formula is currently not vegan and dairy-free. We are excited to announce we will be reformulating Nuttvia to be 100% vegan by the end of 2019. To find out when Nuttvia will be vegan CLICK HERE.

    IS NUTTVIA GLUTEN FREE?


    The ingredients used in Nuttvia do not contain gluten. However, there may be traces of gluten.

    WHAT SWEETENER DOES NUTTVIA USE?


    Nuttvia is sweetened with the best tasting natural stevia sweetener, Natvia. Food standards restrict the amount of stevia used in specific products. This means we’ve had to add a small amount of maltitol to ensure the sweetness perfectly matches the sweetness of similar sugar-based products, but without all the sugar.

    WHERE DO THE CARBOHYDRATES COME FROM IN NUTTVIA?


    The Carbohydrates come primarily from Maltodextrin, an ingredient used to both sweeten and thicken our Nuttvia spread.

    WHAT IS MALITOL AND WHY DOES NUTTVIA CONTAIN IT?


    Maltitol is a sugar alcohol (it doesn’t contain alcohol but refers to the molecular structure) and is made from starch. We use some maltitol, as it is the closest to sugar in sweetness level and volume but with not as many calories.


    CUSTOMER SERVICE

    WANT TO CONTACT CUSTOMER SERVICE?


    Australia Phone: +61 3 95211553
    For general enquiries please email at [email protected]
    For shipping and online order enquiries please email at [email protected] We’ll be happy to assist wherever we can, and inquiries are typically answered within 24 hours.


    ORDERING ONLINE

    WHAT PAYMENT OPTIONS DO YOU OFFER?

    All forms of Visa, MasterCard, American Express, as well as PayPal are accepted on our site.

    IS MY PERSONAL INFORMATION KEPT PRIVATE?


    Please be assured that we take data protection seriously, and your information will only be shared with third parties that assist in delivering your order and where they abide by applicable data protection legislation.

    HOW DO I CANCEL AN ORDER?


    Please email us at [email protected] and reference your order number and/or the first and last name associated with the billing address on the order. Orders cannot be cancelled once they have shipped.


    SHIPPING

    WHEN CAN I EXPECT MY PARCEL IF I PLACED AN ORDER TODAY AND LIVE WITHIN AUSTRALIA?


    Orders are dispatched within 2-4 business days of receiving payment and sent via Couriers Please or Australia Post. You can expect your order to arrive within 3-6 working days.

    HOW DO I TRACK MY ORDER?


    Once your order has shipped, you will automatically receive a shipment notification email that will contain a tracking number.

    DO YOU SHIP INTERNATIONALLY?


    At the moment, we only ship to Australia. Stay tuned for updates on our Instagram @nuttvia.


    RETURN AND EXCHANGES

    WHAT IS YOUR RETURN POLICY?


    Nuttvia has a 100% customer satisfaction policy. If you are not satisfied with a product(s) you have purchased online, we will happily organise a refund or exchange. Simply contact [email protected] explaining whether you want a refund or exchange for the product(s) and a reason for the return or exchange. From there we can arrange to have the products return to us. This should be done within 60 days of receipt and the product(s) must be substantially unused. When returning goods, please keep proof of return in the event the parcel goes missing in transit.

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